Terms and Conditions
These Terms and Conditions apply to purchases made through the IKOKETSO online store. Before placing an order, read the relevant product page, the price and currency shown at checkout, the applicable licence or advertising placement details, and the Returns and Refunds Policy. The order confirmation is the record of the items ordered and the amount submitted for payment.
Products, prices and orders
IKOKETSO offers digital learning products and licences for PSLE, JCE, BGCSE, IGCSE, educators and schools, as well as advertising placements. The product listing and order confirmation describe the selected edition, included features, access period, activation requirements, placement, duration and price. Check those details before paying. An order is treated as paid only after the store receives the relevant payment confirmation. If checkout does not confirm your order but your payment account shows a charge, contact us before repeatedly attempting the same payment.
Digital product delivery and activation
Digital products are supplied using the delivery method stated on the product listing or order confirmation. Depending on the product, this may involve a download, an activation or licence code, account access, setup instructions, or a follow-up message. There is no physical shipment unless a listing expressly says otherwise. Keep the email address on your order accurate and accessible, and check your spam or junk folder for order messages.
Where a product requires activation, follow the supplied instructions and the device or software requirements stated on its listing. Some products support offline use after activation; internet access may still be required for initial activation, updates, synchronisation or connected features. If the licence listing specifies a device or activation limit, that limit applies. Do not share, resell, publish or unlawfully redistribute activation details or product files.
Customer responsibilities
You are responsible for providing accurate order and contact details, reviewing the product requirements before purchase, keeping your account and activation information secure, and using the product within the licence and access period purchased. Do not attempt to bypass activation, licensing, security or access controls. If you need help, give us the order number and a clear description of the issue; do not send account passwords, full payment-card numbers or card security codes.
Advertising placements and campaign material
An advertising order covers the placement, format, duration and any revision allowance stated in the listing and order confirmation. After payment is confirmed, provide the campaign details, destination URL, artwork and other information requested through the campaign submission process. The purchaser must have the rights and permissions needed to use every supplied logo, image, text, video or other item and must ensure that campaign information is accurate and lawful.
IKOKETSO may ask for corrected or replacement materials, or decline material that is unlawful, misleading, technically unsuitable, infringes third-party rights or does not meet the placement requirements. Campaign publication and timing may depend on the receipt and approval of complete materials and any schedule agreed for the order. If requested changes or required materials are outstanding, the campaign may be delayed while they are supplied. The Returns and Refunds Policy explains remedies if IKOKETSO does not provide an agreed placement.
Payments, cancellations and refunds
Payments are handled by the payment service presented at checkout. The payment provider’s processing and settlement processes may affect when a transaction is confirmed and when a refund appears in your account. To report a missing digital delivery, activation failure, suspected duplicate payment, or an advertising placement that was not supplied as agreed, follow the procedure in the Returns and Refunds Policy. No term in these Conditions removes any consumer right or remedy that cannot lawfully be excluded.
Service availability and support
Access to the website, a digital product or connected service can be affected by maintenance, internet connectivity, device compatibility or third-party services. Product-specific requirements and limitations should be stated on the relevant listing. For order support, email hello@ikoketso.co.bw and include the order number, product or placement name, and a description of the problem. Do not send passwords or full payment-card details.
Applicable law
These Conditions are subject to applicable law, including any mandatory consumer protections that apply to your purchase. If part of these Conditions is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.